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Customer Support Representative

Department: Customer Support
Location: Greenwood Village, CO

 

Simple Booth is changing the way the world captures moments. Our platform helps brands like Uber, Red Bull, and Amazon creating amazing, scalable, social photo experiences, and as a pioneer in this space, we’re growing faster than we ever imagined. We’re searching for an enthusiastic Customer Support Representative to join our team!

Working from our Greenwood Village, CO office you'll harness your communication skills, ability to work cross-functionally with several teams, and deep commitment to providing an exceptional customer experience that will make a difference at our fast-growing startup.

In this role, you will:

  • Build relationships with customers while efficiently assisting the team with inbound questions

  • Troubleshoot problems related directly and indirectly to our product, working with QA to identify and resolve bugs

  • Assist with support content, creating and maintaining help center articles, blog posts, video guides, and internal documentation.

To be successful in this role, you have:

  • Exceptional customer relationship experience, with a focus on answering any/all inbound customer-related questions

  • Worked cross-functionally with multiple teams to identify and resolve issues, as well as areas for improvement

  • Experience writing instructional content, creating and maintaining educational resources on several different platforms

  • 3+ years experience in a customer support position

  • Positive, empathetic, and uplifting attitude at all times

  • Ability to work independently without constant direction

  • Passion for helping customers, no matter the situation

It’s not required, but awesome if you have:

  • Background in the following industries: events, experiential marketing, photography/videography

  • Taken at least one picture on a Simple Booth Halo--we want proof :)

  • Product knowledge--can navigate your way around an iPhone and iPad

  • General understanding of the proper workflow associated with technical development processes (QA, bug-fixes, etc.)

  • Technical background

  • Start-up experience

  • Experience within a call center

  • Fast-fingers (75 wpm or more)
  • Flexibility to work when needed, even nights and weekends

 

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